About Me
I currently work as a Lead Field Systems Technician for H&R Block.
As a dedicated operations and technical support professional, I am responsible for overseeing communication, technical support, and project management across multiple regions. I collaborate with cross-functional teams, telecom partners, and third-party vendors to ensure the successful execution of IT initiatives, including office setups, software upgrades, and system troubleshooting. I proactively monitor regional office health, resolve technical issues, and ensure compliance with IT standards through strategic planning and inventory management. Additionally, I support the onboarding and training of new hires, guiding them through self-paced training and providing mentorship. With a strong focus on optimizing efficiency and meeting project goals, I play a critical role in managing real estate-related IT projects, assisting with office conversions, and ensuring seamless operational performance across various systems.
I am certified by CompTIA
I have an Associate of Arts degree from Coastline Community College, as well as computer networking certificates from Chaffey College.